March 2020

Imagine this…everybody walking the universe with a piece of tape across their forehead saying “Make me feel important “. This is the essence of sales and providing outrageous customer service. It’s also the essence of building a great company and attracting all-star talent. Think about when you were provided a service or sold something. Doesn’t …

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Are you getting “no’s” bleed from customers saying no too often? Try asking questions that can’t be answered with a no. Try proactive selling. Reactive Selling Much of the time, we adopt a reactive posture with our customers. We “lob” a statement or benefit over the fence and wait for the customers to respond to …

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